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At LeadDesk, our mission is to simplify human connections across Europe. Our AI-powered platform helps call centers deliver over 500 million customer interactions every year.

We believe every team member is a Leader—driven, empowered, and ready to take ownership from day one. Our community includes people from diverse backgrounds and perspectives, united by a shared purpose and a love of learning.

We’re committed to equal opportunity and welcome applicants from all walks of life. Come as you are—we can’t wait to meet you.

You’ll join a collaborative HR team of four, where you’ll be playing a central role in driving LeadDesk’s recruitment strategy and creating exceptional experiences for both candidates and hiring managers.

What’s in it for you

• Strategic hiring with impact. As a trusted partner to our team leads across 8 countries, you’ll directly shape the growth and culture of LeadDesk.

• Expand your scope. Get hands-on with employer branding, onboarding, and talent projects—there’s plenty of room to tailor the role based on your strengths and interests.

• Flexible and hybrid. Enjoy work-life balance with flexible hours and a hybrid model—3 days a week at our cozy HQ Helsinki office in Kallio.

• An international playground. Collaborate with colleagues from 27 nationalities, learn recruitment practices from across Europe, and help refine our global hiring approach.

• Tech meets heart. Join a publicly listed SaaS company building cutting-edge technology, backed by a supportive and transparent People team.

• Support to grow. Whether you want to deepen your talent expertise or expand into broader People areas, we’ll support your journey.

This is a hands-on, strategic talent role that goes beyond filling roles. You’ll take full ownership of our talent acquisition efforts and shape strategies that help us improve every single day.

• Acting as a recruitment partner for hiring managers across Europe

• Managing end-to-end recruitment processes, from sourcing to signing

• Ensuring a smooth and human candidate experience

• Supporting employer branding and onboarding initiatives

• Contributing to talent operations and process improvement

• Developing the onboarding processes and organizing the company-wide Introduction days

• Partnering with the wider People team on cross-functional projects

What success looks like in this role in the first 6–12 months

• Hiring managers view you as a go-to partner and trusted advisor

• Candidates consistently have a great experience—no matter the outcome

• Employer branding activities are delivering reach and engagement

• You have further developed and streamlined the Talent Acquisition function

• Talent operations are more scalable, streamlined, and candidate-friendly

• We’re making great hires that support our growth and culture

• You’ve brought fresh energy and perspective to the team—and made us laugh more than once in the team chat

Must-haves

• Proven experience in talent acquisition, either as a Talent Acquisition Specialist, Recruiter, or similar role.

• Comfortable working autonomously in your area of expertise, while collaborating closely with colleagues in HR.

• Strong prioritization, communication, and project management skills

• Comfortable working across multiple countries and time zones

• Professional working proficiency in English (our company language)

• Enthusiastic about employer branding and crafting compelling narratives to attract top talent.

• Data-driven with a passion for analyzing metrics to enhance recruitment strategies and workflows.

• Skilled in building strong, collaborative relationships with hiring managers, candidates, and external partners.

• Proficient in applicant tracking systems (ATS) and a wide range of sourcing methods.

• Versatile hiring experience across diverse functions

• We’re looking for someone energetic, who thrives under pressure, keeps up with a fast pace – and knows how to take things in stride without taking them personally.

Nice-to-haves

• Experience in fast-scaling tech environments

• Fluency in any additional European language (e.g., Finnish, Swedish, Norwegian, Danish, Dutch, German, Spanish)

• Location: Helsinki HQ (hybrid work model 3 days a week at the office)

• Work permit in Finland: Required

• Start date: As soon as possible

• Employment: Full-time, permanent

• Salary: Base-salary 3500€/month and a performance-based bonus, OTE 4000-4500€/month